TOUR POLICY

Vietnature Tour prioritize our customers’ benefits, safety, and exceptional service quality above all else.

Reservation – Payment

Booking early allows us to efficiently schedule reservations, prepare services, and arrange your tour, ensuring you have the best possible experience. 

✔ A 20% deposit is required to secure your booking.

✔ The remaining 80% must be paid either before your arrival or the tour start date.

Vietnature Tour confirms that the service deposit details will be sent via email, WhatsApp, Zalo, or to the address of your choice.

Tour cancellation

To cancel your tour, please send a cancellation request via email, then confirm by phone or WhatsApp with Vietnature Tour.

✔ More than 25 days before departure: Full 100% refund, no cancellation fee.

✔ From 20 to 24 days before departure: 90% refund of the deposit.

✔ From 11 to 19 days before departure: 70% refund of the deposit.

✔From 02 to 10 days before departure: 50% refund of the deposit.

✔ Within 01 day of departure: No refund available.

Force majeure – In the event of tour cancellations due to natural disasters or epidemics, refunds do not include bank transaction fees and VAT.

The cancellation period is calculated based on working days and excludes Saturdays, Sundays, and public holidays.

Thank you for using Vietnature Tour’s services!