VIETNATURE POLICY

VIETNATURE prioritize our customers’ benefits, safety, and exceptional service quality above all else.

Enjoy a 2% discount on services for tourists celebrating their birthday, customers who have participated two times or more with VIETNATURE.

Accompanying Children

Children under 5 years old: Free for the first child. A second child is charged 50% of the tour price. Both sleep with parents.

Children aged 5 to under 10 years: Charged 75% of the tour price. Sleep with parents.

Children aged 10 and above: Charged 100% of the tour price, same as adult rate.

 

Reservation – Payment

Booking early allows us to efficiently schedule reservations, prepare services, and arrange your tour, ensuring you have the best possible experience (Feel free to contact us closer to your tour date if availability remains. Just provide your flight details to Vietnam and a valid visa photo, and we’ll update and confirm your itinerary accordingly)

A 20% deposit is required to secure your booking.

The remaining 80% must be paid either before your arrival or the tour start date.

Vietnature Tour confirms that the service deposit details will be sent via email, WhatsApp, Zalo, or to the address of your choice.

 

Tour cancellation

For the land portion of your trip. To cancel your tour, please send a cancellation request via email, then confirm by phone or WhatsApp with Vietnature Tour.

Cancelation up to 15 days before tour departure: charge 10% of total net rate.

Cancelation up to 7-14 days before tour departure: Charge 30% of total net rate

Cancelation up to 1-6 days before tour departure: Charge 50% of total net rate

Cancelation less than 24 hours prior to departure date: Charge 70% of total net rate.

No Show or Cancelation on tour date:  Charge 100% of total net rate

Force majeure – In the event of tour cancellations due to natural disasters or epidemics, refunds do not include bank transaction fees and VAT.

The cancellation period is calculated based on working days and excludes Saturdays, Sundays, and public holidays.

 

Empathetic Policy

We prioritize payments in US$ (A 5% card transaction fee applies).

If a VAT invoice is requested, a 10% tax applies (VAT typically applies only to large companies that require invoices to settle taxes. Individual customers don’t need such invoices, so it’s not applicable to you)

We encourage weekday travel to avoid peak crowds. Tet (Viet nam lunar new year) and public holiday services may increase by 20% due to high demand and unavoidable surcharges (The client will receive a notification beforehand).

If the tour is canceled due to force majeure—such as natural disasters or events beyond our control—we will offer an alternative plan or negotiate a mutually beneficial solution for the customer.

if you cancel the tour without a valid reason, all fees and related costs will apply.

We are always available via hotline or email to support you throughout the tour process.

 

Thank you for attention!